In G2’s 2026 survey of 1,076 software buyers, 51% said they now start research in an AI chatbot more often than in Google, and 69% said a chatbot recommendation changed which vendor they chose. Source: G2.
The shortlist matters because buyers rarely leave it. 6sense found that 95% of the time, B2B buyers pick a vendor from their day-one shortlist. Source: 6sense. If an AI answer builds that shortlist and your product is missing, the deal is usually gone before your sales team hears about it.
Younger SaaS companies have a real opening here. AI assistants name the products that are described clearly and mentioned often across the sources they read, and a focused startup can earn that faster than it can outspend a market leader.